E-CommerceCustomer CareHeadless LMSGamification

Chewy Customer Care LMS

Customer experience training portal with gamified leaderboards, in-module scratchpad notes, empty state guidance, and interactive course catalogs.

Role

Lead UX Designer

Client

Chewy

Audience

Customer Care & Fulfillment Teams

Features

Leaderboard, Notes, Empty States

Nº 01 / Overview

Project Overview & Scope

Designed the training platform for Chewy's celebrated customer service team, emphasizing fast onboarding and high customer empathy.

Built friendly empty-state onboarding cues, in-session note taking, peer leaderboards, and organized course module catalogs.

Nº 02 / Key Capabilities

Chewy Customer Care LMS was built with high architectural rigor, optimizing user workflows, readability, and performance.

Chewy Customer Care LMS was built with high architectural rigor, optimizing user workflows, readability, and performance.

Chewy Customer Care LMS was built with high architectural rigor, optimizing user workflows, readability, and performance.

Chewy Customer Care LMS was built with high architectural rigor, optimizing user workflows, readability, and performance.

Nº 03 / Featured Workflow

Built friendly empty-state onboarding cues, in-session note taking, peer leaderboards, and organized course module catalogs.

Every screen was architected for optimal information hierarchy, intuitive navigation, and high responsiveness across enterprise environments.

Nº 04 / Application Showcase

Nº 05 / Interactive Prototype

Experience the condition-driven interactions, component variants, and live user flows.

Nº 07 / View more

Cloud-based and on-premises software platform for secure, end-to-end wireless network control, device management, and topology mapping.

Modern headless LMS and training portal designed for enterprise workforce onboarding, compliance, and skills development.

High-performance learning management portal and developer hub tailored for NVIDIA GPU computing and AI engineers.